Tesco Malaysia
Now this is a very interesting topic. 2 days ago i was shopping at Tesco Damansara and somehow i managed to checkout with some unpaid merchandise. The unpaid merchandise in question is a box of gillete shaver blades (RM 20 Value).
Of course, i plan on returning this unpaid merchandise the next few days and then it hit me, what and how will those folks at TESCO react/respond? Call in the cops? do a huge PR exercise? give me a RMXXX shopping spree? Well, my wife says that all im gonna get is just a THANK YOU. We will see
so what do you guys think?
ps: I wil update this post once i return the item in question to Tesco. Do come back for updates!
Check out my next post on Sony & LG Malaysia!
Posted on July 17, 2008, in THE GOOD and tagged TESCO Malaysia. Bookmark the permalink. 33 Comments.
give it back.not bout wut just etica
Please dont make false claims & misleading claims in yr
advertisements on special offers
Ref: Star newspaper advert Feb 20 21 shows WITH PIC that
Farmer brand rolled oats selling for 4.99
My friend & I went to various Tesco stores to find we were
duped by yr advert
Very disappointed customers indeed
advertisements on special offers
Ref: Star newspaper advert Feb 20 21 shows WITH PIC that
Farmer brand rolled oats selling for 4.99
My friend & I went to various Tesco stores to find we were
duped by yr advert
Very disappointed customers indeed
Share another stories of TESCO.
Recently TESCO is not there to put up info/instruction like ” Limit __ units per day per Family” due to there are so many !!!!!!!!???????? looking at them. What they did is quitely set the limit at Point of sales system at Casheir counter. All custoemr do not know this until you make payment.
This is a kind of unfair practices, they make customer busy to come, happyly take qty. they want but end up with arguement at casheir counter. In my opinion this is a very bad business ethic pratice, they should make clear identification to customer rather than hiding some thing aat the back.
Suara dari Sungai Petani
Saya telah beberapa kali mengesan terdapat beberapa perbezaaan harga yang ditawarkan dengan harga yang ada didalam sistem iaitu harga di cashier.
1. Harga promosi tidak sama dengan harga yang sebenar
2. Harga yang dipamirkan dirak tidak sama dengan harga yang sebenar.
Kes 1
1. Susu kotak ducth lady full cream
Harga promosi RM 3.29, harga dikaunter RM 4.XX [dah lupa] Selepas bertengkar, dia orang beri harga promosi.
Kes 2 [ 10/5/2009] @ 9:30 malam – tesco sungai petani
1. Shampo head & shoulder, harga promosi RM 12.99, harga dikaunter RM 16.99
2. Ava liquid softner, harga dirak RM 4.60, harga dikaunter RM 5.25
Saya tak tahu sanmaada ini adalah kesilapan tak disengajakan atau sengaja diuat untuk mengaburi mata pengguna.
Diharap agar pihak Tesco serta Persatuan Pengguna serta Kementerian tengok sedikit perkara ini, mungkin bukan sahaja diTesco tetapi disemua pasarraya agar pengguna tidak ditipu sejajar dengan slogan RAKYAT DIDAHULUKAN.
Wassalam
Suara Dari Sungai Petani, Tambahan atas issue yang telah di siarkan MAy 10, 2009
Tesco suka buat promosi, dan tidak paparkan had atau limits pada papan tanda harga.
Tapi bila you bawa ke kaunter bayaran, cashier mula kata, kena check dengan supervisor, mungkin ada limit. Bila supervisor atau manager datang dia bagi tau boleh ambil dua sahaja, dan dengan angkuh dia kata lagi, kami berhak buat limit ikut suka kami. Tidak kah ini satu penipuan sacara tidak langsung terhadap pembeli?
TESCO do not stated limit on promotion item, but when you wanted to make payment at cashier, they start calling their supervisor or Manager. When they come they said there is limit and you are allow to take 2 only. On top, this supervisor or manager also said that they have right to do what they like. Do you think that this is a kind of fa;se info./chitting method used by TESCO to attaract customer?
i somewhat agree with your comments. i think tesco should inform the customers on the T&C carefully to customers. sometimes the fine print is just too small to read…. ?
On 30th September 09 at 8.30 pm I was at the check out counter 10 of Tesco Alor Star to check out an hour shopping of goods in a loaded trolley. All the counters had long queues. Tesco is doing well in Alor Star.
I waited for my turn patiently until 9.00 pm when the cashier suddenly closed the counter a customer before me. Without apology or prior notice of his impending shift ending, he said that his shift was over. “Saya punya shift sudah habis. Tak mau belipun tak apa!”
Is this the way Tesco cashiers operate? At least put up a sign or verbally telling customer that the particular counter was going to close.
Another interesting event unfolded. Nobody at the service counter or the attendant at the main entrance was interested in my complaint. They could not even direct me to their supervisor or equip me with contact number or names.
So, with much disappointment, we left our trolley at counter No. 10 after informing the attendant to keep the products.We did not want the perishables to spoil.
What do you say, Tesco??? You are a multi-national corporates. There is no use sending me SMS or members’ newsletters if you cannot manage your checkout counters properly.
Thomas, i fully agree with your comment. I think this is a problem not only with tesco but carrefoure,jusco and many more. myself, have done as what you did so many time- just leave the shopping cart full of goods in disgust after a long wait at the checkout line!
I had a bad experience on Tesco Customer Service today, on the eve of New Year..
It is in my blog;
http://razali.vox.com/library/post/tesco-kota-bharu-customer-care-sucks.html
and my Facebook;
http://www.facebook.com/profile.php?id=1024520509&ref=mf
Hello Razali!
Sorry for approving your comment late! totally missed it! great blog you have there. will provide a link to your blog soon!
I have ordered a stove from Ferraz at homefair, paid hald of it. 2 weeks later, called to ask for the stove measurement in order to allow my contractor to prepare the stove cupboard.
1 week before the installation, called up to arrange appointment. They replied fine, we will return call to you. 3 days later, no feedback. I called again to confirm, they said ok. Later revert call said, “We can’t arrange as you not yet settle the payment!”. My goodness, can’t you said that you can arrange and the same time payment is require?
I am very mad, as I have applied leave to wait for the installation. So, I need the confirmation they are coming. The sales girl revert, sorry, last minute arrangement we can’t handle! Not that I have called 1 week earlier?! Your didn’t arrange and just blamed customer that last minute arrangement can’t be make!
Further 2 weeks later, Ferraz sent the technician over to install the hooker and stove. The size can’t be fit in. Called to check with them, they said not sure where do I get the measurement. In their catalog, there are no such measurement. The sales girl even dare to hang up phone. What kind of services is this.
Talked to her boss, mentioned about her service level bad. The boss even argue, you have no proof that my staff providing wrong measurement, since you get it from the phone. Who know is you are the one who are making mistake. My goodness, I purposely go to do a wrong measurement to make myself in trouble.
So, I really piss with this kind of service. After you have paid all, they will not look into customer service to guide you solution.
The argument is you should check it from the product brochure. During the exhibition, really no brochure was provided upon purchase. So, this is real life story, how you need to handle thing while shopping at home fair.
That is truly crappy service. but i havent heard of this brand called ferraz before, who is the company selling it in malaysia?
baru-baru ni saya asa datang membeli belah di tesco setia alam.banyak kaunter yang buka,tetapi saya sangat tidak puas hati kepad seorang cashier ber nama fazila kerana beliau asyik bercerita sahaja semasa di kaunter,bukan sehari sahaja die buat begitu tetapi tiap kali saya membeli belah di sana..selepas itu mesti ada double scan…terpaksa la saya berjalan jauh untuk mengambil wang saya…saya harap pihak managment ambil tindakan.terima kasih..
betul ke ni? tesco must look into this
Pada 31/7/2010 berbelanja di tesco Kulaijaya,antara barang yang dibeli ialah 9 buku buttercup .Harga promosi;3-RM9.saya telah menggunanya untuk membuat kuih dan buttercup yg terakhir dibuka telah berkulat,apabila diperiksa tarikh luput telah tamat pd 10/12/09…..TOLONG JAWAB bagaimana Buttercup yg telah luput hampir 8 bulan,dijual di Tesco.Kesilapan saya tidak periksa tarikh luput semasa membeli,kerana terlalu percaya pada Tesco.
baru-baru ini saya ada membeli barang daripada tesco malangnya saya kena TIPU
kejadian ini bukan berlaku pada saya malah rakan saya juga turut mengalami kejadian yang sama.
barang tersebut cuma bernilai rm1.80 tetapi saya telah diperkenakan sebanyak rm 14xx, sungguh melampau. saya hanya sedari apabila telah meninggalkan tesco.
diharap pihak tesco sungai dua pulau pinang mengambil tindakan, supaya kejadian ini tidak berterusan jangan sampai ada orang yang akan melakukan saman terhadap pihka anda.
tq.
counter buka cikit, penat saya beratur panjang-panjang, bila sampai sahaja, cash suruh pergi counter lain….alasan d~ duit kecik x ada.
begong x begong~ g la tukar cik adik ui….
memang begang, da la kena tipu,…..jadi macam ni pulak…
pihak pengurusan sila ambil perhatian…!!
i dont think tesco customer service is good…. a few month already i never reserved the statement . i had ask the customer service staff but they didnt give me the full information. just told me u will get it next statement??till now also havent get the statement? every week i spend money at there but till now didnt get the voucher? why must say that help us to spend less….
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I have very bad experience to shop at Tesco and now i’m so tired to shop there again! I used to buy my grocery stuffs at Tesco weekly. But i can say almost everytime when i went home to check the receipt, there were prices different!! On the shelves the price label is low, but in the receipt the price is high! And when you went back to claim the price difference, the customer service staffs will stare at you like you want to cheat them and spend at least 30 minutes to check and verify the case. Most of the time they will say that receipt price is right, and i got no proof because i went back to claim the money in another week and all the price label changed. So since that after i come out from the cashier counter, i will check the price immediately, still got price difference. And i have to go to the customer service counter to spend at least 30 minutes again to claim my 40 send price difference!!! I wonder if this is their tactics to earn more profit? If not, why their staffs don’t check the carefully? I feel i’m doing their job to check the price,and they don’t even apology when they found the mistake! CHECK YOUR RECEIPT WHENVER YOU SHOP AT TESCO!!!
counter penuh dengan orang ramai, penat saya beratur panjang-panjang, bila sampai sahaja, cash suruh pergi counter lain…
Kalau macam tu awal sikit beritau kite yang belakang tu. Penat kite semua beratur.
.Mana boleh macam tu. Buang masa i dengan petrol i sahaja.TESCO memang teruk.
Jangan bagi alasan Jusco, Carrefiour atau Giant pun sama, Tipulah. Ini kali pertama i kena. Jusno, Carrefour Ok je.. Mereka sangat mesra. Teruk betul Tesco.
I nak mengadu Cik India tu. I nak Die kena berhenti kerja kalau boleh.
begong x begong~ g la tukar cik india tu…………… TESCO SANGAT TERUK !!!!!!!!!!!!!!!!!! ATTITUDE VERY BAD !!!! GERAM nye!!! Waste my petrol & Time.
I cuma beli 4 barang sahaja. tak boleh tolong i bungkus n kira je.? itu kena guna banyak masa? kena 1 jam keh? 5 minit pun tak sampai…. TERUK TESCO!!!!!!!!!!
Pihak pengurusan sila ambil perhatian…!!
Venue: TEScO MENJALARA , KEPONG
Date : 10-08-2011 Time: 05.30pm
* Counter (In front of Litte Taiwan)
* Cik India yang Teruk gila.
i was also there yesterday! you are right. the line was very very long and only 6 or 8 counters were opened. i also left my trolley at the lines bcos i was too frustrated to wait 30min to pay!
sy tak tahu cara staff tesco nie berkerja…2x alamat sy salah…sume baucer 1 pn sy x pernah dpt…dr tesco..sedangkn sy da guna clubcard tesco slame 3thn lebih…sy da bg alamat pn still salah jugak ker? ker korang nie nk menipu…klu mcm2 elok xpyah…guna clubcrd..point konon…. skunk nie mcmane… sy nk baucer sy..yg xpernah smpai dlu….rse rugi tau x mcm nie….sy yg beli brg kt..sane.. korang org laen plak yg dpt… tolong lh jgn nk menipu….mcmane korang key in data2 customer….
Dear esteemed TESCO,
I was at Tesco Taiping this morning of 8th Dec 2011 at 9.45am, I picked up a trolley from someone and unfortunately the trolley castors were very badly aligned. It would deviate 45degrees away after a few steps. Many trolleys are badly aligned anyway. Well, I approached a ‘green eco counter’ which was nearest to me at that moment to complain. She replied that it was not her duty and directed me to the customer service counter,,but that was more than 50meters away for a warga mas, I suggested that she bring up to the management if it is for the improvement of Tesco service. She ignored me as if not wanting to hear from me. I backed up and retorted to her which she reluctantly nodded without even giving any focus….extremely rude for a malaysian. I hope the management is interested in this comment for the benefit of their customers. IKEA SERVICE IS BEST.
My car got stolen from their Tesco Mutiara D’sara parking lot. It was like almost a week now..and what surprising me, they are not bother to even call me back to discuss on the matter despite making several calls to them. And they claimed they are the best in town..
Sorry To hear about your loss. Is the car park managed by tesco or another company ?
Sorry for the late reply. It was managed by a parking company. But before anything, they claim that they only run it and whatever related to security falls under the building owner ie Tesco. So u can guest what going on now..shift the blame! What worse is that after a week after the incident, i went back to have a look..to see what measures was taken to avoid such incident to happen to other car owners..surprise surprise, NOTHING. They just don’t care and point their finger to the sign board..”PARK ON YOUR OWN RISK”. And yet we are paying parking fee…a big name like Tesco just don’t care!
This doesnt make sense at all. Usually car park management is also responsible for the security of the facility.
To share with you on my friend’s experience – his car was stolen at damansara atria – there is nothing he could do but lodge a police report and claim insurance – took almost 6 months before the insurance co finally made the payout –
Your legal option is of course, to sue for losses against the car park management and tesco but that will be a long and expensive battle.
From reading your comment – i believe you just need some response from SOMEONE, ANYONE to emphatize with your loss and i totally understand how you feel.
Tesco in kulaijaya branch..there is one staff is suck!!! scold customer bad word!!!
want to buy a things..but how i know the things without barcode..and the counter ask us to exchange ourself..but this thing supposed is their work..this is not our customer work..how can ask customer to exchange themself..such a lousy service…and second thing price wrongly show in display list..missleading price..
can not tahan the staff…still want to quarral with us and scold bad words to us..and just go off his counter and work..and dont want to calculate our things
Did u try to complain this case to the branch manager ?
Hye..sye nk tnye..tesco ade buat servis penghantaran untuk brg2 besar?tq..
on 13th march of 2012 17:12 . i buy a nokia handphone x1-o1 at electrical counter….
at night i need go for my job.
yesterday i use my phone to make a call everytime i call
also disconnect i think is the line problem…
after i change a phone to use the line is alright…
and then use the phone again,,,, the phone every few time i make a call the phone the phone will disconnect….
14th march of 2012 09:57
i going to tesco again…
i going to tesco electrical counter again…
i tell the the staff there i just buy the phone yesterday… all the staff sitting there and told me… that is a line problem….
non of my business.. u need send to customer service nokia….even never ask for receipt
is ok…
then i go for the customer service
i tell them the problem they ask me the receipt
then told them the problem they say i only can change for you if the electrical counter agree..
then the customer service call to the electrical counter… the customer service told me the electrical counter call me send the phone to the nokia service center….
that mean tesco selling me spoil phone and call me take the phone to warranty!!
in between 16 hour …
i need to take my new phone and go for warranty!!!!
i buy the phone to soft my problem…
but i buy the phone is giving me more problem
well, mate….what do you expect from a nokia phone? dont expect world class quality item with 3rd world pricing.
if you buy a ferrari and complain that it is not up to par, then i would understand…but a nokia phone? come on lah