LG Malaysia
Early this year i bought the super cool LG Viewty mobile phone. It “WAS” a fantastic phone- touchscreen,plays divx movies& 5MP camera…
….until it started to shut down by itself on me. The thing is, to restart the phone you actually have to take out the battery and reinsert it for it to actually switch ON! This happened almost 3-5 times a week until i finally braved the heavy traffic in kl to fix the phone at the LG distributor service centre ( Hello Station@ plaza berjaya). The whole process took around 3 hours ( update the software from version B to E) and it STILL DIDNT FIX THE PROBLEM! Weeks later, i finally went to LG office + service centre in kelana jaya and they changed the PCB (Printed Circuit Board or mainboard) and it was ok for a while……
And you guessed it right.The problem returned not so often but enough to drive me bonkers! See the embeded you tube link if you want to know what i mean
3 weeks back, i wrote an email to LG Malaysia, asking them for a refund as i have lost confidence in this product and also i have spent too much time and effort getting this phone to the service centre (time, petrol, parking!) . The next day (SPEEDY!) i got a call from the customer service department and i have to say they are very professional in handling my case. The lady in charge ( Ms Azratul) was very emphatic to my situation even though she claims that this is not a common case. I told her that i know for a fact that many users locally are facing the same problem and i am slowly gathering the users from low yat forum (Links to lowyat.net viewty forum) .
As of last week ( 2nd week July 08) , LG Malaysia has agreed to replace my faulty viewty phone with the new LG Secret model.Why you may asked? I have already tried everything to fix the phone (software & hardware) and it still didnt help solve the problem. I suggest all viewty users go through the same process as LG certainly wont offer this to anyone who hasnt tried all possible avenues to fix their phone.
I should be happy you say ? well, i still havent got any updates from LG Msia as to when i can actually do the swap as they cant get hold of a unit for me.
Stay tuned. i will update this post once i get a call from LG Malaysia
Posted on July 18, 2008, in THE GOOD and tagged LG Malaysia. Bookmark the permalink. 27 Comments.
Hi,
I’ve recently had a very bad experience with LG that I vow to never buy any of it’s product again. I bought a refrigerator in August last year. Last March, the main fuse of my house blew and I had to pay RM350 to get it fixed. The electrician told me that the cause is my LG ref so I contacted LG who adopted a blase attitude. To get their electrician to come was also a problem because they prefer to come during a time convenient to them and not the customer. The ref was finally returned to me but the condition is sad. The cable was shortened and was wrapped in a tape. Apparently during the transfer they accidentally damaged it. Sigh. It’s working now but who knows…
I used LG 29FS4RLX, my screen got shrink in the middle and the picture small a bit. Colour was little blurring.
Please how to solve this, going to repair shop, need to change board, it is true?
i think you better off buying a new tv!
im facing the same problems as you wif my LG KM 555. It was well said as the latest model in town and i regretly fool to have it one.Now in process to claim warranty .would very glad to hear from your update wif LG soon.
hey…actually…its getback my trust when LG change to new one my problem phone…our story is same…but my fon just KP500…i am very satiesfied…
good for you mate!
my washing machine wf-f783pc was mellfunction and i call lg to sercive my washing machine. make an call and make and appointment on 12/11/10. LG call again to comfirm the date 25/11/10. I confirm the date but on date LG man din’t appear and i call back they said why I din’t confirm the date. This was answer by company call “hasmhica”. That was a STUPID and UNPROFESIONAL answer from LG. this will be the last product that i will bought from LG. Bad on customer services. I think LG should close down thier shop if they cannot improve their services.
Hi,
I bought an LG GW300 phone from the LG shop in KLCC (3rd floor…avoid this shop at all costs!). A week later I took it back because it kept dieing on me, the guy in there gave me a new battery. Another week later and it wouldn’t charge, so I went back in and apparently the shop’s been sold, but is still an LG dealership. The new manager in there was incredibly rude to me, he walked away, ignored me, told me to come back in 7 hours, then glared at me and muttered in Chinese, made me follow him to another shop on the ground floor, where a man shouted at me down the phone until I cried!!!! All I wanted them to do was to change it for another phone of the same model, but they refused in the rudest possible way. I’m going to go to Jalan Imbi to the service centre and just hope they are nicer. I guess I’ll write to LG Malaysia too nd see what they say.
Never ever buy anything from LG in KLCC!
Dear Sir/Madam,
I wish to thank LG customer care for giving me a quick reply on my inquiry regarding LG LCD TV. I am surprise that the model LG450 is not from LG Malaysia. So, where did it come from then? Kindly please advise because I am going to buy a TV within this week.
Thank you.
Yours sincerely
Jong
I Got an email on 7th June 2011:-
LG Winner
From: LG Mobile
Your Email Address won you LG GALAXY TAB PHONE, $650.000, For claims send
us Email followed by details from you:-
Your name:,
Contact Address;
mobile#:,
country:,
Occupation:,
Age:,
Sex:,
YOUR CLAIM ID #:LG367/0092/GW
DANISH ALBERT
+447010048205
LG PROMOTIONAL ANNOUNCER.
p/s: Is it geniune
of course its a scam! dont reply that email !
I bought a DVD portable player LG DP271b when I want to watch file fr USB, it show the password & want me to visit d DivX.com for registration. Could you instruct me how to do this? It is I need to install d firmware to d player? I’m just confused.
I send my TV for repair already 3 weeks,but until now still not yet repair yet,i every week call to service centre,they always give me the anwers same.say the spare parts pending.
When i bought the TV set,the sale person told me that if the TV set have problem on 1 month still can’t repair LG will replace a new set TV unit to me .
I think the LG service is very bad need to improve many things,the TV set is a new set,but why in the service centre don’t have spare parts gor replavemant need to import.
plz give me the nearst LG(H.PHONE) srvis in sabah malaysia(contect no),tq
HAI i bought LG GW 525 i want to use 3G video call but i can’t make its my phone show video call service unavailable
please tell me how i can use my phone video call?????????
Greedings from R.Naidu,
Sir, I have purchased a unit of handphone set model KT 610 ( LG ) two years ago, since I purchase I having a problem that the battery is very veek , when i complaint to the dealer he unable to solve the problem and unable to supply new replacement battery . I like the phone very much but cannot use at the moment, where can i purchase the reolacement battery for the set,
BATTERY TYPE : Model LGLP — GSPM
LITHIUM POLYMER BATTERY
3.7 V / 950 MAH
Looking your kind cooperation.
Thanks and regards,
R.Naidu
H/P 017-7109600
email. naidu1951@yahoo.com
The handphone dealers motive is only selling the phone no bother about after service.
this is spoiled the LG product market in malaysia.
Hope the management consider the my complaint.
Thank you
i think LG products are substandard. I bought a 47″ LCD TV, after about two years it started malfunctioning – cannot on/off, no link to dvd player. i bought their home theatre system and in less than one year, the CD eject function malfunctions, many of the buttons on the remote have to be pressed many times, and the sounds was just lousy.
i wont buy their products again. btw Vincent, where is the LG service centre in KL?
I m looking for service centre at Bayan Baru, Penang or in Penang itself because i m looking for spare parts for refregeritor but i m not sure the number of the model… kindly inform me thank you.
I am from johor bahru…i am looking sensor for washing machine…where can i get it?
I am from kota bharu and i am looking for battery for my handphone model GW525…cannot find in my home town ….can anyone help…..tq
lollipop 2 can buy at Penang ?
i am sure they at least one store that sells this? in penang ?
I bought my lg washing machine last few week but now I can’t on totally
Got few LG products in my home, 2 air conditioners and a fridge for 5 years now. I didn’t have any problem with the appliances except for the air conditioner in my room where it gave a pop sound and went dead few months after I bought it back in 2006. I gave a ring to the shop I bought it from to lodge the problem and I got a call from LG the next day to setup an appointment to look at the problem.
Next thing I know, a local technician show up with 4 Korean fellas at my doorstep! One spoke English, apparently the marketing manager or something, the other 2 and the local technician was looking at the air con unit, the other one just wandering around maybe just follow to makan angin..
The marketing guy was looking at my other electrical appliances and took some pictures of my art cool air con installation in the living hall and he was commenting that their LCD tv and washing machine are good too after he saw mine was their rival brand Samsung..lol
The techies solve my air con problem on the spot after changing a part, looks like they already guess what was the root cause of the problem. Most probably some design defects maybe that’s why they brought this group of people for field study.
Got some LG merchandise from the marketing guy at the end, it was a pleasant customer service experience from LG but that was 5 years ago when they are still relatively new in Malaysia.
Now I’m considering to get a new TV and I’m eyeing their LED 3D considering the price that are quite attractive! Lol
Glad to be one of several visitants on this awing web site
.
My mom’s LG washing machine was spoil. She called LG customer service and the next day they sent a Nepalese worker and a lorry driver to collect the machine to be fixed. They did gave her a receipt of collection. But the next day when my mom called the number on the receipt, she was told that they are actually an electric shop, one of which LG sub the ‘fixing projects’ to. (haha, i hope you get what I mean) Then they told my mom that after inspection, the charge will be around RM300 for cost of repair. My mom thought that the charge is a bit high and she rather ask for freelance technician to fix it so she asked for her machine to be sent back and she agreed to pay the rm45 inspection fees as inspection had been done. After one hour, the shop called her back and told her they will give a discount of rm100 by not repairing with LG spare parts. My mom refused and ask for the machine to be sent back and they told her that have to wait as there is currently not enough lorry for transportation. This happened 4 days ago. Mom is very worry and her machine is still not home yet. Any advice and suggestions? She asked mo to file a complaint to LG, would that help?