Blog on the good, bad and fugly customer experiences in malaysia!
I saw this on The Star metro newspaper today and all i can say is….
wha ?
we malaysians really need to get a LIFE!! i wonder when is the next yahoo gonna break the malaysian book of records for collecting most condom boxes or jusco paper bags…jesszz….
what do you think ? or maybe our neighbours up north just so damn bored?
I had wanted to write a post on the malaysian banking service levels for a long time.
I am sure a lot of you will comment on this post 
Since the malaysian govt and bank negara changed the opening hours (10.30am to 4pm) and number of working days ( mon till friday) hoping the banks will improve productivity AND increase the automation to promote self service – i really wonder if anyone one of you actually felt any progress or improvements in the banks service levels?
Case in point – i wanted to withdraw and deposit money through various banks during month end, just like every other salaryman in malaysia. After withdrawing cash, i needed to pay my maybank account – i went to Maybank Old Klang Road :
horray! all the cash deposit machine is out of order!
and then i went to maybank taman desa :
oh great! out of service! thanks maybank!
yeah, after this i pretty much gave up and i encounter this countless times with all the LOCAL BANKS regardless of location or state. I think everyone will agree with me on this : LOCAL BANKS do not have enough ATM/CDM machines!!! even MAYBANK- that has the most automated machines – it is always OUT OF SERVICE!!! FARK!!
Now – i never experienced this with OCBC,CITIBANK, UOB or HSBC. The machines are always plentiful and they always work! not to mention the banking hall is also always very well lit.Try and visit MAYBANK old klang road and UPTOWN and you will know what i mean . of course, the question is = why cant local banks do the same ?
Frankly, if you ask me, i think there are TOO MANY local banks.
so what about you? have you ever face the same situation such as me ?
Well, well, well. Someone pinged me today on Gmail and it was none other than ms azuwa!
She told me that england optical finally gave in and REFUNDED RM300 to her!! Now this is indeed strange, considering how long it has been since the incident. i suppose ms azuwa’s unrelentless pushing sort of help. She did mentioned that perhaps earlier, England Optical didnt want to give the refund bcos they thought she was a student…. even though she was already married with one son!!!
I am not sure if my blog indeed help ms azuwa’s case in any way as i have not been contacted by anyone from england optical but i sure hope everyone learn a valuable lesson here : THE CUSTOMER IS ALWAYS RIGHT!
PS: You may find ms azuwa in facebook = go look for AZUWA AZIZ …she is gal with the hot chick picture…whether she add you guys or not..its not up to me la…..
Its always very taxing to fly, whether its for business or pleasure. you spend an enormous amount of time going to the airport, checking in, waiting, immigration, body checks and not forgetting the frequent requests you get from lost elderly persons
It was just my luck though, last week to experience a 6 hours flight from KL to Singapore. Yes, you read that right- 6 bloody long hours! My plane to singapore was suppose to depart KLIA on 3.40pm. As the plane was taxing on the runway, the plane stopped and the captain announced to everyone that there were “technical” difficulties”. Everyone was sweating in the plane as you can imagine since the plane is stuck on the runway ! 15min passed, the captain announced that everyone can resume using their phones as the plane went back to the gate.
of course, everyone started calling frens that they are stuck in a plane that was supposed to depart 25min ago!
Once we were back at the gate, technicians boarded the plane to perform checks. 15min passed by and then the captain announced that we had to switch planes. everyone in the plane was groaning and a group or pissed sporeans malay or indonesians started screaming and yelling!
you can imagine how frustrating it was as everyone was stuck on the plane without knowing if they will make it to their next flight in spore or as to my case, able to attend a meeting in time.
As people left, we were instructed to walk to the transfer counter, which is another 5-10min walk depending on how you see it. Once we reached the transfer counter, all hell broke loose. only one person was there and there was around 100++ of us!
look at the line at the transfer desk!!!
after 20min standing in line, we were then told to follow this one MAS lady to take train to depart from GATE C. everyone rushed like mad and when we reach GATE C, we had to go through security/body checks and then line up again! WHAT THE FUCK! People already start cursing ” fuck, malaysia mana boleh?!” ” MAS = MANA ADA SERVICE!?!?” ” Im gonna miss my flight in spore!!!” …..
we had to line up again once we reach gate c to depart on Spore airline...wtf
look at the line! body check + lining up for new boarding pass!
Do remember that around this time, everyone was already hungry, thristy as we had no time and they didnt even bother to serve us water on the original plane. FUCK!
So guess what time i finally depart KLIA from my original flight on 3.40pm? 8.45pm!! FARK! When i reached spore, it was already nearing 10pm and i also had to search for my luggage as MAS sent it ahead. Guess how i finally found my luggage? it was just lying on the floor somewhere at Changi airport….fark….really good job of handling this incident MAS.
Took my luggage, hailed a taxi cab and checked into hotel, dropped my bag at the hotel and had my dinner @ 11.30pm. FUCKING FANTASTIC.
What pisses me off is not that i had to switch plane. Its the way MAS handled this whole incident, its as if they are not trained for contigency such as this. Questions lingering in my head
1) Why were there no technical prechecks before the plane took off?
2) Its already one week and still no one from MAS contact me to apologies or explain what the technical problem was.
3) Putting my luggage on an earlier flight to spore so it will reach spore ahead of time. Very good but no one from MAS bothered to tell us what was THAT plane number and we spent time looking for it at changi!
What do you think? do you have a bad flight experience that will top mine?
OH yeah, my friend once wrote a complain letter to quantas and they sent him an apology letter & a TDK NOISE CANCELLING Headphones worth A$1xx…… i wonder what will MAS send me…..
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