KFC Part 2

Well well guys, i got a reply from KFC Msia customer service in 24hours…very good…

Here is my original email to KFC Msia:

Now lets see what did they reply to my blog post shall we ?

KFC…mmmmmmmm

You know, you pretty have to go to KFC if you want good Fried Chickens in Msia. There used to be Popeyes in sunway (but not sure why they closed down) and lets face it, McD + A&W fried chickens SUCK. BIG TIME.

Then again, this is not a blog about food.

Last Sunday we (the gang) went to KFC in SS14 and ordered up a snack plate combo meal + burger. I paid and then my wife said, “Maybe you should order the dinner plate instead as i want to have 1 piece of your chicken”.

Ok, i told the cashier ” Can you please upgrade my snack plate combo meal to dinner plate combo? i will pay the extra”.

Cashier: ” Tak boleh la sir, i dah key in. cannot cancel”

( I cant do that sir as i have key in your order already)

Oh yeah. thats what she said. At that point my blood was boiling (this cashier had earlier also pissed me off by asking me 3 TIMES if i wanted spicy or original- im not always this nasty ). I told her please get your manager. The manager came and silently nodded to my request and presto, snack plate upgraded to dinner plate combo. The manager didnt bother to apologize also. hmmmm……

Frankly speaking, i was MORE THAN HAPPY not to upgrade cos i would have save the extra RM3 but because of my wife and that we were already there….

So this is what i figure:

“Perfect” hifi = the finale

Well guys, i havent got any replies from perfect hifi and i think that pretty much says about their level of responsiveness and being upfront.I guess in a scenario where your customers are calling you and the public are demanding an answer, is one of the worst PR nightmare.HOWEVER! with every PR nightmare there is always an opportunity to gain the understanding of your customers and the public if you handled it well. let me share two cases

Where is the perfect hifi post!?

the original post on perfect hifi

Some of you may be looking for my previous post on perfect hi fi. .Mr Hackwire is now concern that perfect hifi will not do all they can to help him, hence the reason im taking the original post down.i took it down because i respect mr hackwire’s request, not because i am buckling under perfect hifi’s pressure

This kind of strong arm tactic from perfect hifi will only ruin their rep in the long run. 

Dont worry though, i will update the finale once i get an update from mr hackwire