Blog Archives
Cathay Pacific
Recently i flew from HK to Penang on MAS. However, as sometimes airlines do coach share, i ended up on a cathay pacific plane instead. I am not sure if you are aware but travelling with hong kongers/hong kies is always a surprise to me. Especially when you are boarding a plane. USUALLY, most flight companies have a system of ushering people into the plane : 1) elderly, family with kids, people with special needs followed by 2) passengers seated at the back of the plane and lastly everyone else.
HOWEVER, when you travel with hong kies/Hong Kongers, they will just end up lining up, regardless!!so even if you are an old lady or family with kids, you still have to line up!i will upload a pic of this once i manage to find it!! !@##$%
My main topic of this post,is not about that. Its more about Cathay Pacific cabin attendants/cabin crews/air stewardess. Lately i find that most of the younger female cabin crews are not very polite or provide a friendly face in the sky for weary travellers like me. Most often than not, they are just there to serve you food and drinks. eye contact? forget it! smile to you when they talk to you ? forget it! When you are travelling after an exhausting business trip or holiday, all you want is a comfortable flight home and friendly service, dont you?
so i decided to write a comment on my flight to Cathay Pacific and i went to their website and guess what ? they dont have a email for customers to write to!! AMAZING!
I guess i have to write a letter and then fax it to them....perhaps i will just print this post and fax it to them....
In this day and age, cathay pacific actually has a pretty good website and even web check in and iphone app, but they have an email for customers like myself to send comment to? wow. I wonder why??
What about you? do you think an email response mechanism/process is just something so simple that a big company such as Cathay Pacific should have? drop me a comment.
MAS Again? WTF?
“Good morning, ladies and gentleman, errrrrrrrrrrr…..we are facing a short delay over the skies of kuala lumpur……….er………..we will be ….er….. landing in about er………..20min times or so………”
Last sunday i took a flight on MAS from KL to HK. It was supposed to be a 9.15am flight and when i checked in, there was a flashing sign that says ” FLIGHT DELAYED”. As i entered the waiting lounge, i could see a few engineers working on the left engine. WOW! This is what you want to see when you are about to fly! so everyone waited for 1 hour and finally we were allowed to board.
Upon boarding, i realised that i was in an old A330 plane. No individual entertainment system on board!FUCK! Ok cool down. its only a 4 hour flight and i have my laptop with me. Plane started to taxi off the runway and we took off safely.
Then it started to get chilly, i asked the “air stewardess” for some pillows and a blanket. Guess what was her reply? “Sorry sir, we ran out of pillows and blanket”. FUCK. just great. plane delayed. no entertainment and i cant even get a warm and comfortable flight to HK.
I almost forgot about the whole incident until my colleague forwarded me this article below: (click to read)
http://www.thewest.com.au/default.aspx?MenuID=77&ContentID=159974
What the fuck MAS? A box of chocs for the fuckin trouble in getting two flights delayed and no hotel until 2AM? This is just not how MH supposed to be!
MAS Delayed again?
Posted: Monday , Jul 27, 2009 at 0216 hrs New Delhi:
Around 274 passengers bound for Singapore and Kuala Lumpur on a Malaysian Airlines flight had to wait at the Indira Gandhi International Airport on Saturday night as the flight was delayed by over 24 hours.
The flight, scheduled to take off at 11 pm on Saturday, could not take off initially due to a problem with the windscreen. After a delay of three-and-a-half hours, however, when the aircraft did take off, it had to return under emergency conditions due to a technical snag. The passengers had to wait at the airport till morning, after which they were shifted to nearby hotels.
The flight had not taken off till the filing of this report.
The pilot of the Delhi-Singapore-Kuala Lumpur MH 0191 flight noticed a problem with the windscreen after all passengers had boarded the aircraft on Saturday. The Air Traffic Control was then informed, airport sources said.
Deja vu? yeah….
MAS (Part Deux)
Hello everyone!
Sorry for the lack of new post…been really busy with work and i got a new baby to take care of !
MAS did reply back to my earlier post : (Click to read)
So what did you think about their reply? it was not very apologetic wasnt it? Anyhow, they gave me 5000 miles points (which is really no big deal really!) so i wonder, what about those customers who are not a member of their loyalty club? what did they get?
I wonder if any of you have had a bad experince with any airlines and if you did anything such as write in a formal complain or provide feedback at the counter?
PS: It took MAS about 1 month to reply my email…so i guess its only proper that it takes me 1 month to post this story…
MAS
Its always very taxing to fly, whether its for business or pleasure. you spend an enormous amount of time going to the airport, checking in, waiting, immigration, body checks and not forgetting the frequent requests you get from lost elderly persons 
It was just my luck though, last week to experience a 6 hours flight from KL to Singapore. Yes, you read that right- 6 bloody long hours! My plane to singapore was suppose to depart KLIA on 3.40pm. As the plane was taxing on the runway, the plane stopped and the captain announced to everyone that there were “technical” difficulties”. Everyone was sweating in the plane as you can imagine since the plane is stuck on the runway ! 15min passed, the captain announced that everyone can resume using their phones as the plane went back to the gate.
of course, everyone started calling frens that they are stuck in a plane that was supposed to depart 25min ago!
Once we were back at the gate, technicians boarded the plane to perform checks. 15min passed by and then the captain announced that we had to switch planes. everyone in the plane was groaning and a group or pissed sporeans malay or indonesians started screaming and yelling!
you can imagine how frustrating it was as everyone was stuck on the plane without knowing if they will make it to their next flight in spore or as to my case, able to attend a meeting in time.
As people left, we were instructed to walk to the transfer counter, which is another 5-10min walk depending on how you see it. Once we reached the transfer counter, all hell broke loose. only one person was there and there was around 100++ of us!
look at the line at the transfer desk!!!
after 20min standing in line, we were then told to follow this one MAS lady to take train to depart from GATE C. everyone rushed like mad and when we reach GATE C, we had to go through security/body checks and then line up again! WHAT THE FUCK! People already start cursing ” fuck, malaysia mana boleh?!” ” MAS = MANA ADA SERVICE!?!?” ” Im gonna miss my flight in spore!!!” …..
we had to line up again once we reach gate c to depart on Spore airline...wtf
look at the line! body check + lining up for new boarding pass!
Do remember that around this time, everyone was already hungry, thristy as we had no time and they didnt even bother to serve us water on the original plane. FUCK!
So guess what time i finally depart KLIA from my original flight on 3.40pm? 8.45pm!! FARK! When i reached spore, it was already nearing 10pm and i also had to search for my luggage as MAS sent it ahead. Guess how i finally found my luggage? it was just lying on the floor somewhere at Changi airport….fark….really good job of handling this incident MAS.
Took my luggage, hailed a taxi cab and checked into hotel, dropped my bag at the hotel and had my dinner @ 11.30pm. FUCKING FANTASTIC.
What pisses me off is not that i had to switch plane. Its the way MAS handled this whole incident, its as if they are not trained for contigency such as this. Questions lingering in my head
1) Why were there no technical prechecks before the plane took off?
2) Its already one week and still no one from MAS contact me to apologies or explain what the technical problem was.
3) Putting my luggage on an earlier flight to spore so it will reach spore ahead of time. Very good but no one from MAS bothered to tell us what was THAT plane number and we spent time looking for it at changi!
What do you think? do you have a bad flight experience that will top mine?
OH yeah, my friend once wrote a complain letter to quantas and they sent him an apology letter & a TDK NOISE CANCELLING Headphones worth A$1xx…… i wonder what will MAS send me…..
Spam/wham/bam, thank you maam!
I got this message from my mail server today – -
ISNT IT IRONIC? A company spamming everyone in their list so that they can sell their own ANTI SPAMMING SOLUTION?? ROFL………it would be like a guy committing arson so he can sell his fire extinguishers…. (ok, maybe that example was a bit extreme but you get where im going with this). so anyways, i released the email just to see who & how the html email looked like…so…here is the email below….
Yeah, the html design is also crappy as hell.Cant they even afford to pay a little to someone to come up with a better design ? at least if the email was an attractive offer and looked dazzling, i would have forgive them for spamming me in the first place…
Some of you probably ask – well, you probably are in their mailing list! yes, that could be it. Then again, im also subscribed to mailing lists from MAS, APPLE,Nissan and their emails never end up in my spam filter 
So the next time you plan a mass mailing, please remember the golden rules
1) Always send in small batches, not your full database at one go
2) Embedded images in emails (html or not) will always end up in spam filters
3) If and when possible, always use 3rd party agencies to do the job.They have specific solutions to do this and the know how on how to reduce your emails ending up in the spam bin.
Anyone else have any other tips to share on email broadcasting, feel free to drop me a line.
MAS – Enrich Online
Now this is a very interesting topic.
I tried to sign up for MAS loyalty program/frequent flyer miles (Enrich) online today :
There are two steps for you to register to be a member – the 1st step requires you to key in all your details and then it brings you to step 2, which is the shown below.
so, there are businesses in malaysia and THEN there are businesses??? what the Fuck man??
yeah…i was confused as hell. i think i need to get a PHD doctorate or something to figure out why MAS list out TWO business categories. so, i ignored this and tried to complete the form and guess what happened?
