England Optical – end of the trilogy

Well, well, well. Someone pinged me today on Gmail and it was none other than ms azuwa! 

She told me that england optical finally gave in and REFUNDED RM300 to her!! Now this is indeed strange, considering how long it has been since the incident. i suppose ms azuwa’s unrelentless pushing sort of help. She did mentioned that perhaps earlier, England Optical didnt want to give the refund bcos they thought she was a student….  even though she was already married with one son!!! 

I am not sure if my blog indeed help ms azuwa’s case in any way as i have not been contacted by anyone from england optical but i sure hope everyone learn a valuable lesson here : THE CUSTOMER IS ALWAYS RIGHT! 

 

PS: You may find ms azuwa in facebook = go look for AZUWA AZIZ …she is gal with the hot chick picture…whether she add you guys or not..its not up to me la…..

Redemption

Finally, perfect hifi have come to their senses.

They have sent a very polite email to mr hackwire (CLICK TO READ THE EMAIL @ HACKWIRE’S BLOG) and finally they are making an effort to help the customer.

an excerpt of the damage control email from perfect hifi

I believe there will be a few skeptics who have been following the story (why the sudden 180 turn? from bad guy to mr im so oh polite?)

All i can say is, this is a good step in damage control. Perfect hifi, you have done the RIGHT thing. Keep this up and who knows, there will be some customers who share good shopping experience at Perfect hifi one day.

PS: I would have given Perfect Hifi an 8/10 for effort and damage control if not for this ONE MISSING COMPONENT – THE APOLOGY.   Mr Andy – its not hard to apologize. I recognize your effort in trying to help hackwire and close this issue but in your email, you just stated there was a misunderstanding. Remember how our DPM Najib apologized on behalf of UMNO and Ahmad ? Anyways, just my 2 cents.