VV Group Part 2 &; The End.

Miss Manja called me within 2 hours of my call to the VV group complain hotline and she managed to get me a new memory card , without having to wait for the faulty one to get replaced by their principal.

So am I happy? Ms Manja pretty much filled all the good customer service requirement

(Fast response, problem resolution, emphatic, calm soothing voice) but I still feel a bit pissed. Why?

1) In the first place, I wasn’t expecting a big mobile distribution/retail chain store to make a customer wait 2 bloody months for a memory card replacement

2) Customers like me shouldn’t have to bloody call the complaint hotline to get trivial things like this to be solved by their HQ. Its like primary school you know? Running to the teacher and telling on how other kids wont return your pencil case

3) The bloody complaint number wasn’t visible on the job sheet/service form.

Damn.

All I can say is, if you want to buy overpriced mobile phones with crappy after sales service that gives you the runaround, please, by all means, go to VV shop today.

VV Group

Welcome to VV Group indeed...everyone falling asleep on the job i think....

Boy, do i have a great story for you guys.

I really made a mistake in buying a samsung u700 at VV Group midvalley months back. It was a rush purchase and almost closing time too. The price went down almost RM300 the week after! Talk about buyers remorse. Still, i would have appreciated if the staff could at least inform me about the upcoming promo and let me decide if i wanted to buy the phone.

During the 2 months, the battery failed ( i had to send back to FMG to replace) and then the bundled 2GB memory card went Kaput after that. I sent in the memory card back to VV Group Midvalley outlet (11th June 2008) to claim/replace a new one and guess what ? I AM STILL WAITING FOR IT!! ALREADY 2 MONTHS!!! WTF!?

Worst part is when we asked about status, the midvalley outlet will ask us to call workshop in ampang to check for status and then push around back to midvalley. FCUK MAN….

Anyways, VV Group have a COMPLAIN “HOT”LINE number ( 03-2711 1188) and i can guess why. I spoke to the customer service lady Ms Manja and after speaking to her, she said she will check and update me in 1 hours time (because the midvalley outlet not opened yet) .

This is what i think she will respond to me :

1) The memory card is already in midvalley. Please Collect Sir. case closed.

2) Sir, the memory card is STILL in claim process. We are waiting for FMG/Samsung bla bla bla….

Lets see what happens next…