Early this year i bought the super cool LG Viewty mobile phone. It “WAS” a fantastic phone- touchscreen,plays divx movies& 5MP camera…
….until it started to shut down by itself on me. The thing is, to restart the phone you actually have to take out the battery and reinsert it for it to actually switch ON! This happened almost 3-5 times a week until i finally braved the heavy traffic in kl to fix the phone at the LG distributor service centre ( Hello Station@ plaza berjaya). The whole process took around 3 hours ( update the software from version B to E) and it STILL DIDNT FIX THE PROBLEM! Weeks later, i finally went to LG office + service centre in kelana jaya and they changed the PCB (Printed Circuit Board or mainboard) and it was ok for a while……
And you guessed it right.The problem returned not so often but enough to drive me bonkers! See the embeded you tube link if you want to know what i mean
3 weeks back, i wrote an email to LG Malaysia, asking them for a refund as i have lost confidence in this product and also i have spent too much time and effort getting this phone to the service centre (time, petrol, parking!) . The next day (SPEEDY!) i got a call from the customer service department and i have to say they are very professional in handling my case. The lady in charge ( Ms Azratul) was very emphatic to my situation even though she claims that this is not a common case. I told her that i know for a fact that many users locally are facing the same problem and i am slowly gathering the users from low yat forum (Links to lowyat.net viewty forum) .
As of last week ( 2nd week July 08) , LG Malaysia has agreed to replace my faulty viewty phone with the new LG Secret model.Why you may asked? I have already tried everything to fix the phone (software & hardware) and it still didnt help solve the problem. I suggest all viewty users go through the same process as LG certainly wont offer this to anyone who hasnt tried all possible avenues to fix their phone.
I should be happy you say ? well, i still havent got any updates from LG Msia as to when i can actually do the swap as they cant get hold of a unit for me.
Stay tuned. i will update this post once i get a call from LG Malaysia