“Perfect” hi fi (yeah, the irony….)
Mr Hackwire gave me the permission to republish this article” Enjoy!! 5th Aug 2008
This time around, we have a customer service experience story from a forum. Cant help but blog on this as myself visited perfect hifi store in IOI mall in puchong before and also because im using the same brand as this person.
Hackwire (forum nickname lah) recently bought the Acoustic Energy Neo sound system package from Perfect Hi Fi IOI Mall.
Few Days later, one of the speakers malfunctioned and he returned to perfect hifi hoping for a 1 to 1 swap (best case scenario). Instead, he was told to wait for a replacement/spare part and days later they offer him a cheapo sub par product on loan to pacify him. This is really fcuking ridiculous. Imagine if you bought a 52” plasma and they offer you a 14” CRT on loan??? What would you have done ??
ONE MONTH later ( YES ONE MONTH ALREADY!) , he is still waiting and guess what ? The folks in perfect hifi asked him to contact Acoustic Energy UK ( United Kingdom, not Ulu Klang) as AE UK is not responding to their email and they cant get any spare parts, because they are no longer the distributor…what the FCUK ? ( FCUK pronounced as foo chook, just like the yong tau foo)
I really admired mr hackwire for his patience in this whole incident. If it were me who paid RM9k for a LCD from SENQ/Harvery Norman/HSL and they tell me to contact the manufacturer myself, I would have throw a bloody tv in their showroom by now.
Some of you would probably say, hey, warranty is from the manufacturer, not the reseller! I think if every reseller in the market do this, they will close shop soon.
Also I believe changing of distributorship is nothing new in the AV and even IT industry. Resellers/distributors still services products sold by them when they held the distributorship rights. So why is perfect hifi screwing hackwire around by asking him to contact AE UK himself ?
I really pity mr hackwire for suffering in silence for one whole month. His next step is to take the legal action through the consumer tribunal and I will help him spread the word on the net through my blog and also I will email to the AE UK guys to know whats the 411.
What is the fate of all AE customers in Malaysia when they suffer product breakdown or needing a spare part?
To be fair, i have also sent an email to perfect hifi asking for them to comment,
Oh= by the way, the AE factory IS IN MELAKA. funny isnt it?
Oh yeah, here is the link to the original forum on low yat
PS: Took me damn ages to post this thing up. been having problems with my frequent time out with streamyx in kota damansara area