KFC Part 2

Well well guys, i got a reply from KFC Msia customer service in 24hours…very good…

Here is my original email to KFC Msia:

Now lets see what did they reply to my blog post shall we ?


There. “Shall you require a response, we will endeavour to get back to you as soon as possible”. Hmnnn…correct me if im wrong but isn’t my writing to KFC Msia in the first place was to get their response?

Sheeeesh…..

Lets see:

  • Replying with speed without a response
  • no apology
  • no assurance to review
  • no assurance it wont happen again

Maybe this is KFC Msia standard corporate response ? Am i suprised ? not really considering that they ARE the #1 and only fried chicken chain in malaysia. Those customer service guys who wrote the reply probably think ” you dont like us? go elsewhere for your fried chickens!”.

Also since the reply came in 24 hours, i can only assume that they probably have a lot of work and they just want to get rid of my case ASAP. Why is that? Perhaps they didnt want my case to screw up their weekly review on consumer complaints powerpoints + charts. Well, anyone here who knows somebody in KFC mind telling their consumer insights manager or marketing VP or COO about this?

As for me, i dont really feel like following up on this. I already got the see how KFC “respond” to my email and frankly, i couldnt give a damn if they dont want to improve or review this. Its their LO$$ anyways.

PS: It was also interesting to note that the person signed off with “GOD BLESS”. Hmnnn…. do muslims get offended by this? i really want to know.

So what do you guys think? drop me a comment! please!

About xcarpathia

Just a normal average malaysian joe

Posted on August 7, 2008, in THE BAD and tagged , , , , , , . Bookmark the permalink. 23 Comments.

  1. well this is the service of KFC. its no more like last time where their service comes first. now its all about making money. the service industry in this country is going down the drain and the best part if people are taking the shit from them. COMPLAIN!!! write in the papers about ur experience. i’m sure the press will take some consideration regarding this matter. Cheers.

  2. Yes, i too missed the days when KFC was a proper sit down restaurants and they take your order and serve it to you. With the self service method now, the cashiers are too eager to take the next order that they always make mistakes and worst of all, keep asking you the same questions (original or spicy sir?)

  3. god bless? sound like your mail reached a religious organization or something

  4. ive been working in kL football stadium kfc for two weeks..the managers and the staff being so rude to the trainees..i want to know where should i complaint about this

  5. you should email/call the KFC hq. i bave already detailed it in my blog and of course, your experience may vary. Who knows? they might offer you ten KFC buckets as an apology?

  6. This morning, my friend and I ordered a.m. Riser Combo from a KFC restaurant nearby the Petronas Station along NKVE Highways. As per the advertisement in “The SUN”, this combo set is RM3.90 – a burger plus a coffee/tea/orange juice. However, the cashier insisted us to give her a coupon in order to get the promotion price as per newspaper advertisement. We have no choice but to order our meals at normal price of RM5.50.

    Could you please clarify why the price is difference as per those advertised in the newspaper? Is it all your staffs should know what is the latest promotion in your restaurant??????

    • To be fair to KFC, the Advertisement did state that you need to bring the cut out coupon in order to get the promo. So why do marketers do this?
      Well, they need a way to report the results of the promotion and the $$ spent on advertising. Is this an annoying marketing campaign? yes it is. i generally really hate all these cut out coupon stuffs. more often than not, people will just skip purchasing all together and in the end, the seller loses out.

  7. i wish to complain your kfc branch at kelana jaya – gaint , because the services this very pool, if no chicken your don’t before your sales must be told to customers to wait, yours branch is made after customers paid ask to customers you must be wait, that is not breach of duty, if yours branch finish the free gift, please don’t made any avertisement to attract to customers, now i feel your kcf is cheat to me, no next coming time.

  8. I would like to complain the service of KFC branch at Jalan Universiti. On 1 April 2009 at 2.45p.m., I have made an order at there. The service that I have received is disappointed me. Your employee served me with bad manner and impatient. For example, when I request for chicken breast, he provided me drumstick and told me chicken breast is finished, but as I can see, there still have chicken breast is ready to be sold. Some more, he also did not provide me the tools that I wanted, such as spoon and sos cili (I take away my food) . I hope you can figure out this problem asap. Thank you.

  9. ALI BIN BAPUTHY H/P 0192079201

    ON THE 16.11.2010 MY SELF AND MY FAMILY (5 PERSONS) PLAN TO GO KFC BRAKFEAST AT GIANT (KFC) AT BATU CAVES . 9.10 AM WE REACH THE PLACE BUT KFC STAFF SAYING THAT OPENING AT 9.30AM . I ASK THAM R U PROVIDE B’FEAST . THEY REPLY YES. THAN WE ARE WAITED …… BUT THE MAIN OF THE KFC OPEN FOR BUSINESS 9.57AM . WE CONTROL OUR TEMPER AND WE WENT IN FOR ORDER.. BUT THEY SAYING THAT THEY PROVIDE BREAKFEAT. WE ARE VERY VERY DISAPOINTED BY THE STAFF KFC. FINALY WE DECIDE TO GO NEARST KFC…………….. IN SRI GOMBAK. WE REACH THE 10.05AM AND ORDER ACCORDING OUR WISH ………….FOR 3 MEMBERS THE MANAGED TO SUPPLY BUT BALANCE MEMBER … .WE ARE WAITED UNTIL 10.40AM STILL PENDING FOR SUPPLY . WE CALL YOUR SUPERVISOR AND COMPLAINTS AND WE DECIDE TO CANCELLED THE ORDER AND COLLECT BACK OUR CASH. THAN WE WENT TO MAMAK SHOP NEXT TO KFC GO FOR NICE BREAKFEST. THAN WE CONTINUE OUR JOURNEY TO SUNGAI PETANI, KEDAH. AROUND 11.20AM

    I AM PERSONALY WACHING THE COUNTER AROUND 10.20AM 2 MALAY BOYS ORDER NASI LEMAK ……..YOUR CASHIER CALL THE BACK STAFF TO BUY NASI LEMAK SAMBAL FROM THE LADY SELLING NASI LEMAK FROM THE ROAD SITE, WE ARE SHOCK IN OUR LIFE AND ANGRY WITH KFC ………. AND WE ARE WAITED TO KNOW WHATS HAPPENING NEXT THE STAFF CAME AFTER 10 MINITS WITH THE NASI LEMAK SAMBAL. WE HAVE ALL PROVE WITH US AND WITTNESSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSES.

    KINDLY GIVE US VERY GOOD EXPLANATION IN WRITING WITH MY EMAIL ADD. BEFORE I COMPLAINTS TO …………….!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!? SHAME SHAME PUBBY SHAME YOUR BUYING NASI LEMAK SAMBAL FROM ROAD SIDE. AND YOUR COLECTING SERVICE CHARGE FROM US.

  10. ALI BIN BAPUTHY H/P 0192079201

    CORRECTION : KFC AT GIANT SAYING THAT THEY NOT PROVDING BREAKFAST.

  11. My wife is working in KFC Gaint senawang as a mgr.
    She always forced to work more than 8 hours without Overtime payment.
    The AM force and threaten to work extra 4 hour without any payment….
    According to the AM – If not follow her instruction she will tranfer to other area which is far form her home.
    I want to know where can i feedback on this matter

  12. I would like to complain the service of KFC branch at Tesco Seri alam. On 08 December 2011 at 7.10p.m., I have made an order at there. The service that I have received is disappointed me. Bad service of Staff. I hope you can figure out this problem asap. Thank you.

  13. Nasir Bin Jantan

    Selamat tengahari,saya dan keluarga telah pergi KFC Tesco melaka dari pukul 9.30pg -10.30pg pada 1.5.2013.Saya telah membuat aduan kepada staff yang bertugas bahawa ada tak terjumpa cermin mata anak saya.Salah seorang staff pihak tuan ada mengaku yang beliau nampak cermin mata tersebut di bahagian sos..Apa yang saya cuba saya sampai kan di sini ialah,layanan staff di situ,walaupun nampak macam benda kecik yang hilang,sikap staff yang patut prihatin terhadap customer,staff beri alasan customer ramai,saya boleh lihat hanya ada 3 keluarga sahaja.Mungkin bila staff nampak,beliau boleh lebih proaktif tanya setiap keluarga di situ,ada tak kehilangan barang.Staff disitu ada juga mengatakan akan simpan jika terjumpa,tetapi tidak mengambil nombor telefon saya ke untuk dihubungi.Nampak sangat tidak prihatin,apa guna CCTV,apa kesalamatan disitu?Sebelum kejadian tersebut ,saya ada minta sudu dan garfu,staff disitu menjawab tak pernah orang makan burger minta sudu dan garfu.Staff harus melayan karenah pelanggan,untuk pihak pengetahuan tuan,tujuan saya adalah untuk memotong potongan kecil supaya senang anak saya makan.Untuk pengetahuan pihak tuan,hampir setiap bulan saya memberi sokongan kepada pihak tuan.Saya ingin mendapat maklum balas dari pihak tuan secepat mungkin dan menghubungi saya jika terjumpa cermin mata tersebut,No telefon-0196567159(En Nasir)

  14. Noor Hayati Hj. Mokhtar

    Sukacita dimaklumkan, saya NOOR HAYATI HJ. MOKHTAR dalam proses penerbitan buku bertajuk PEMBUNGKUSAN MAKANAN EFEKTIF – Panduan Pembangunan Pembungkusan Sukses.

    Saya sangat berbesar hati sekiranya pihak tuan/puan membenarkan saya menggunakan pembungkusan atau jenama dan logo syarikat tuan/puan sebagai contoh dalam buku tersebut.

    Kerjasama dan sokongan pihak tuan/puan dalam menjayakan penerbitan buku tersebut amatlah dihargai dan didahului dengan ucapan ribuan terima kasih.

  15. Pada hari khamis 29 may 2014 pada pukul 9.45pm saya ke restoran KFC taman selayang saya memesan 1snackplate 1 dinnerplate 4 lil’zingger 1 fries dan 1 nugget 6pcs..keadaan pelanggan memang terlalu sikit saya pelanggan yg ke3..casher mengambil pesanan pada pukul 10pm…ayam original waktu itu sudah habis dan lil’burger cuma ada 2..casher memberitahu saya harus menunggu selama 15 min dan saya bersetuju tapi selepas 20min cuma ayam yg siap tetapi burger masih belum siap…bila ditanya mereka mengatakan lagi 3 min siap…selepas 10.30pm saya masih belum dapat burger yg dipesan…semua staff boleh bergurau senda sesama sendiri sedangkan saya sedang menunggu…bila saya hendak keluar dari restoran pada 10.36pm mereka bersorak sambil mengejek saya dgn ayat “wei org marah wei..orang marah wei”sambil bergelak2…yg saya kesal manager sikit pon tidak meminta maaf atas kelewatan pesanan saya sedangkan beliau ada dikaunter pada waktu kejadian…malah dia memberitahu staf2 bukan memerli saya tapi mereka bergurau sesama sendiri sambil ketawa..apabila saya sampai dirumah saya dapati burger yg saya pesan tidak seperti yg dipesan…saya memesan lil’ zingger tapi yg saya dapat berger lain

  16. Saya dan suami telah pergi ke kfc kulim24..pada tarikh 080614 jam23:33 cashier yg mengambil pesanan HAIZATUL keadaan tidak la sesibukk mana..staf pun boleh bersembangg lagi xkan sibukk kot kann..punya syok bersembang sampai kn CHEEZY WEDGES yg saya oder pun xbg..tolong amik PERHATIAN ye..kalau la saya tinggal jauh mcm mana..boleh ka tolong mai hantar kat rumah

  17. i want to camplain the brach of bahau,negeri sembilan! the kurus hitam staff ,many no courtesy!bad service! i walk in kfc at 10:20pm something wanna buy kfc!i saw inside
    got many staff,but no any body want to serve,and no any else to tell me close or can buy again ,just let me wait at here!And the kurus hitam one,i think is supervisor ,she seen me wait at there,but she no serve,i saw her talk with another staff,the gigi all keluar one,after when the hitam one talking with her,

    • she Looked at me with eyes impolite!so bad service!untill i am angry,i just
      going out!Is that ur kfc customer service!u all must take action,next time i am going saw she like this agian,i will sound she there terus!

      • iwant ur answer!and taking action at the branch!

      • In case you didn’t realise already, this blog is not owned by KFC. if you want to complain to KFC, go to their facebook page or corporate website.

  18. pls take note KFC BANDAR SERI ALAM JOHOR…… do not use recycle FRIED CHICKEN for next day coz so hard to eat … pls la …KFC so big sales not PASAR MALAM K ….. i very aggrieved with KFC BANDAR SERI ALAM JOHOR BHARU,buy NASI LEMAK BUT FRIED CHICKEN LIKE STONE AND SMELL NOT GOOD….. PLS TAKE ACTION

  1. Pingback: Italiannies « customer service in malaysia

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