KFC Part 2
Well well guys, i got a reply from KFC Msia customer service in 24hours…very good…
Now lets see what did they reply to my blog post shall we ?
There. “Shall you require a response, we will endeavour to get back to you as soon as possible”. Hmnnn…correct me if im wrong but isn’t my writing to KFC Msia in the first place was to get their response?
- Replying with speed without a response
- no apology
- no assurance to review
- no assurance it wont happen again
Maybe this is KFC Msia standard corporate response ? Am i suprised ? not really considering that they ARE the #1 and only fried chicken chain in malaysia. Those customer service guys who wrote the reply probably think ” you dont like us? go elsewhere for your fried chickens!”.
Also since the reply came in 24 hours, i can only assume that they probably have a lot of work and they just want to get rid of my case ASAP. Why is that? Perhaps they didnt want my case to screw up their weekly review on consumer complaints powerpoints + charts. Well, anyone here who knows somebody in KFC mind telling their consumer insights manager or marketing VP or COO about this?
As for me, i dont really feel like following up on this. I already got the see how KFC “respond” to my email and frankly, i couldnt give a damn if they dont want to improve or review this. Its their LO$$ anyways.
PS: It was also interesting to note that the person signed off with “GOD BLESS”. Hmnnn…. do muslims get offended by this? i really want to know.
So what do you guys think? drop me a comment! please!