I got a visitor request to blog about England Optical, in response to my earlier blog post “Eyes Wide Shut”. Below is his full story, unedited :
“I have been to the england optical in sek 13, giant shah alam last november 4, 2008 to do eye examination and have a new spectacles for my eyes. I collected my new order 2 weeks after and wore it early Dec 2008 until 31 January 2009. I came back to the outlet many times after i can’t see properly because the image that i saw its not stabled and felt not comfortable, headache with my new spectacles.
1st visit, they said its normal case if u feel not comfortable because of new spectacles.
2nd visit, i told them whether something wrong with my right eye or the spectacles because i really felt not comfortable and really headache until i went to medical centre to see specialist what went wrong with head on the right hand side and because of that i got to on Medical leave and can’t work. The girl noticed that my eye looks so tired and red in color. She said kindly leave your contact no because their specialist was not in and will call me back for an appointment but no calls.
3rd visit, the same thing was happened again.
On the 31 January 2009 i went to Home & Work Optometriy Care to get 2nd opinion and the proper eye test since the England Optical that i went could not solve my problem. After i had almost 3 hours for eye test, i was shocked because my result was very different with what i had in England Optical.
Can u imagine..how could england optical gave result for my right eye for SPH-4.75 and CYL-0.50 and left eye SPH-5.25 and CYL0.50 which is far different with my recent eye test which is SPH-2.00 and CYL-4.50. And for left eye is SPH5.75 and CYL-0.25. Then i came back to Giant sek 13 shah alam to ask them because i was not satisfied what they have been done to me. They did not checked my eyes properly and because their careles mistakes i was sufferred and my eyes condition was unstabled because i was forcing my eyes wore that stupid spectacles and listened to that stupid girl who do not even bother every time i came and gave me all idiot consultation. And because of them, i have to get new lens which is cost for RM575. Who wants to pay for the cost?”
it does seems like he has a case and he even posted his receipt as a proof.( i will not post the receipt here as the file is 10mb in size!)
I will send an email to england optical group for them to confirm this incident and what is their plan, if any, to help this poor fella.
PS: I do find their website annoying…. the customer feedback link is dead and they dont list down their branches numbers or locations…hardly a proper website…..