Recently i flew from HK to Penang on MAS. However, as sometimes airlines do coach share, i ended up on a cathay pacific plane instead. I am not sure if you are aware but travelling with hong kongers/hong kies is always a surprise to me. Especially when you are boarding a plane. USUALLY, most flight companies have a system of ushering people into the plane : 1) elderly, family with kids, people with special needs followed by 2) passengers seated at the back of the plane and lastly everyone else.
HOWEVER, when you travel with hong kies/Hong Kongers, they will just end up lining up, regardless!!so even if you are an old lady or family with kids, you still have to line up!i will upload a pic of this once i manage to find it!! !@##$%
My main topic of this post,is not about that. Its more about Cathay Pacific cabin attendants/cabin crews/air stewardess. Lately i find that most of the younger female cabin crews are not very polite or provide a friendly face in the sky for weary travellers like me. Most often than not, they are just there to serve you food and drinks. eye contact? forget it! smile to you when they talk to you ? forget it! When you are travelling after an exhausting business trip or holiday, all you want is a comfortable flight home and friendly service, dont you?
so i decided to write a comment on my flight to Cathay Pacific and i went to their website and guess what ? they dont have a email for customers to write to!! AMAZING!
In this day and age, cathay pacific actually has a pretty good website and even web check in and iphone app, but they have an email for customers like myself to send comment to? wow. I wonder why??
What about you? do you think an email response mechanism/process is just something so simple that a big company such as Cathay Pacific should have? drop me a comment.