makes NO SENSE and NOT simple at all….
Few weeks back, my philips rice cooker went kaput . So what to do but to send it back to philips’ authorised service centre ( PJ). The kind receptionist told me that they will call me and inform me how much it will cost to repair it since it was out of warranty.
So how long is a reasonable time for a customer have to wait to know the cost of repair and the lead time? 2 days? 5 days? well, we are talking about a RICE cooker here…not a 42″ Full HD plasma with built in microwave to cook my popcorn….
I actually waited for 1 week until i started to call the service centre. The receptionist then informed me that the technician will call me back- and he did- 3 days later!! but thats not the bad news:
the technician told me that it will cost RM 110 to fix the problem. RM110 …. and it only comes with 3 months warranty……..hmmmmm
for RM110, you can pretty much buy a new rice cooker! Why, philips themselves have an even bigger capacity rice cooker (1.5L vs 1L of my broken model) at RM118!! So what the heck? Will you actually spend RM110 to repair your old rice cooker with 3 months warranty or get a new one?
As for myself, i will actually contact philips about this – i mean, its bad enough customers have to wait 1.5weeks to get an answer but not being able to even fix their problem at a reasonable price is just plain ridiculous…(did i mentioned that my old rice cooker costs more than RM200?)….