Old Town White Coffee
I dont know about you guys but i need an insane amount of coffee everyday and for some reason, i really love old town white coffee (hazelnut is da bomb). I can safely admit that i am a oldtown white coffee addict and i buy their 3 in 1 packs every month for home and office consumption.
2 weeks back, one of the packs i bought at TESCO damansara had a problem….at the bottom of the package contains full of sugar or dirt…i dunno (see the pic below )
So i went to their website and emailed them about the issue. Within 4 days (business days lah) they finally emailed me back, asking for details such as
So after a couple of emails , they finally called me to arrange to pickup the faulty product to replace with a new one. during the call, old town employees were nice enough to explain to me why this product defect could have happened ( manufacturing fault due to high speed/heat of production in sealing the sachet). The next day after the call, they came to my house to pickup the faulty product and gave me a new one (yes, only one pack, not a big HAMPER basket…hehe) but they did give me one free gift : an old town coffee MUG.
as an avid consumer of white coffee….i guess this little experience probably wont deter me from consuming their products…i just hope there will be more home grown companies that really focuses on consumer complaints seriously such as old town white coffee. KUDOS!
PS: the only thing i didnt understand was why they asked for the receipt. It was just pure coincidence that i kept the receipt that time…most of the time when i do groceries…i never keep the receipt at all!