Western Digital

A lot of people tend to buy the cheapest hardware in the market without thinking of after sales services/support. I myself loves to buy western digital hard drives because of the support it provides.  I think a lot of people are not aware of this excellent door to door services provided by western digital ! my portable 2.5″ western digital passport crashed and i sent it back using their WD EXPRESS service :

This service is great. Just go to their website and enter your hard disk serial number, pay for a USD 7.50 shipping fee and they will come and collect your faulty hdd from your house/office! within 2 weeks, i got the replacement  ( or RMA if you prefer the technical term) from WD packed nicely (see pics below)

Oh yeah, the replacement hard disk wasnt delivered by POST…it was HAND DELIVERED by WD agent. Thats how good the service is!!

This is the best NO FUSS RMA service i have ever experienced- for those of you who have bought IT products and experienced the BAD attitudes of IT shops not honoring warranties and not forgetting the long long wait for them to actually ship your item for RMA with the manufacturer. A big thumbs up for WD!

PS: If you plan to use the WD EXPRESS service, forget about the INSTRUCTIONS on packing your defective hard disk. I mean, come on….who has all those materials required by WD to pack it properly for RMA and pickup?!

About xcarpathia

Just a normal average malaysian joe

Posted on May 16, 2010, in THE GOOD and tagged , , , , , , , , . Bookmark the permalink. 24 Comments.

  1. You said “If you plan to use the WD EXPRESS service, forget about the INSTRUCTIONS on packing your defective hard disk.”. Does that mean they will bring along boxes?

    • hahaha…actually the agent dont even bother packing your hdd bcos they already know its for RMA. just pack your hdd in a anti static bag if you still have it or just any plastic bag will do

  2. sorry for bump this old “thread” (cant think suitable word). thanks for info…i dont have to hassle to pack hard disk as required by western digital..plus its cheap compared to send using DHL, Fedex err..poslaju (too expensive)..

    • You are welcome mate. This is the great after sales service support from Western Digital Malaysia and its the only reason why i still buy WD hard disk, aside from its performance! ( PS: when buying hard disks more than 1tb, always get one with more than 32mb buffer like WD! )

  3. how to pay the $7.50?
    usd is it?

  4. Hi,
    I have just purchase WD External Drive from a dealer in Wangsa Walk in Wangsa Maju – West Malaysia. Coming to understand from various point of view that you have a great product.
    Sadly to say that is not true, cause i have drop it to the floor once from about 9 inch height. and that has defer me from opening it again. Since, of late i have downloaded a lot of important documents in it, and now i can’t retrieve it at all. Appreciate very greatly if you could assist me to get it replace and retrieve the documents from it. Also, if you could get me the contact for the service center in Kuala Lumpur – Malaysia. Appreciated.

  5. Hi xcarpathia ,
    Thanks for sharing ya.

    I’m actually plan to send my HD for warranty. But i was a little bit confuse on the step.
    Previously i had sent once but using Standard RMA method. This time i wish to try another method which is WD Express Service as you mention. And i know i need to pay $7.50USD, but if i choose WD Express Service, it require me to fill in my credit card detail to make payment. So my question is, is this payment is for the $7.50 or is another charges?and if yes, approximately how much will they charge?
    Thanks in advance!

    Regards
    Charlie

    • USD 7.50 is all you pay mate. no additional charges! best RMA service in town. you dont even have to leave your home and everything is sorted by them to your home.

  6. Hi xcarpathia,

    I’m plan to send my Ext HD for warranty by using RMA method but a little bit confuse is
    the RMA label i print out did’t show me where should i sent to. Another quetions is can i
    change to WD Express Service after i choose the standard RMA method on their website?

    regards
    cj

    • actually they come and pick it up from you…so you dont have to send your hard disk anywhere mate. just key in your add, pay the usd 7..50 and the courier service will pick up and drop off your replacement when its done

  7. The site shows ‘(Payment maybe required depending on the drive you selected for the RMA)’ so do i have to pay extra depending on my hard drive. And they r asking for a credit card no. but im a student here and i dont have i credit card. wat should i do?
    Thanks

  8. The most important point of sending a storage system back to service centre is not for replacement only, but to retrieve the data inside it. Will WD retrieve it?

  9. please read this whoever want to use this fantastic service

  10. How to find western digital service at kuala lumpur??Thanks..

  11. when i plug in my three months old passport essential se, i hear a wierd sound since then when ever i plug in the usb its shows as a cd drive only. no unlock, cannot open the cd drive also, cant see my data. im sure my files are not corrupted. anyway if i send to wd for repair/replacement is there any possibility to have the data in it.

  12. i am wan to ask if my hard disc was send to claim~
    the possible date to get back is around how many day ??

  13. A person necessarily help to make severely articles I might
    state. That is the very first time I frequented your web page and thus far?
    I surprised with the research you made to make this actual put up incredible.
    Magnificent job!

  14. khairul mohd som

    my passport blank no detect..can i claim a warranty?a.s.a.p

  15. How about data on hardisk..they recover it back?

  1. Pingback: Hello world! – NR Intellitech Sdn Bhd

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