A lot of people tend to buy the cheapest hardware in the market without thinking of after sales services/support. I myself loves to buy western digital hard drives because of the support it provides. I think a lot of people are not aware of this excellent door to door services provided by western digital ! my portable 2.5″ western digital passport crashed and i sent it back using their WD EXPRESS service :
This service is great. Just go to their website and enter your hard disk serial number, pay for a USD 7.50 shipping fee and they will come and collect your faulty hdd from your house/office! within 2 weeks, i got the replacement ( or RMA if you prefer the technical term) from WD packed nicely (see pics below)
Oh yeah, the replacement hard disk wasnt delivered by POST…it was HAND DELIVERED by WD agent. Thats how good the service is!!
This is the best NO FUSS RMA service i have ever experienced- for those of you who have bought IT products and experienced the BAD attitudes of IT shops not honoring warranties and not forgetting the long long wait for them to actually ship your item for RMA with the manufacturer. A big thumbs up for WD!
PS: If you plan to use the WD EXPRESS service, forget about the INSTRUCTIONS on packing your defective hard disk. I mean, come on….who has all those materials required by WD to pack it properly for RMA and pickup?!