So i got the reply from celcom regarding my complain : see below
Note that i sent the original complaint on 26th and the reply came in on 28th. The reply came in exactly in 48hours, probably their standard timeline to reply to customers. I think in their haste, they dont even bother to understand the nature of the complain from the customer.
what do you think?
I dont know about you but i asked for their boss to talk to me and i am probably going to decide if i will switch telco based on their reply. will keep you posted.