Less than 30 min of my post and e mail to delicious, i received an email from delicious. Thinking it was just an automated acknowledgement email, i was pleasantly surprised that it was actual replies from Delicious themselves! The first email that i received :
Ok. Nice and short email. Then another 30min later, i got another email from Delicious, this time its from Mr Kelvin Lai, GM of Delicious Operations.
I dont recall getting such a quick response to my email from Delicious. Indeed, i believe with great focus on customer service (What do your customers need ?) and being customers oriented (what do your customers want?) – not only will you retain your customer base but also help spread word of mouth in building your brand in the market place.
Kudos again to Delicious. I hope more and more companies will mirror Delicious, Pavilion Shopping Mall and Carl’s Jr example in providing great customer service!