The State of Customer Experience In Malaysia
I have a very interesting report to share with everyone, The State of Customer Experience In Malaysia : courtesy of Raydar Research Malaysia. This report is a result of Raydar Research’s survey into consumer insight on customer service in malaysia – the good , the bad and what to expect in the coming future.
The report did reveal a few interesting facts :
- 53% respondents felt that companies in Malaysia did not provide a customer service level that met their expectations
- Many companies do not have a a proper feedback channel for customers to provide feedback or complaints :
- As a result – malaysian customers are seeking alternative channels such as youtube, social media and blogs/twitter to vent their anger