About this blog

This blog serves to expose the good,the bad and the fugly in customer service/program/interactions between us everyday malaysians with corporate MNC, local corporations.

UPDATE 2.0 – Now includes marketing topics!!

  1. i’ve read some of the stories in this blog and it’s quite interesting
    i got some assignment regarding the customer service
    can u recommend me the companies that have the best customer service in malaysia?
    thanks

    • most MNC such as Dell, HSBC, Coca Cola, etc..etc..have very good customer service programs and team in place to look out for customer experiences. you should start there🙂

  2. Finally, we have a website solely made to protect us the consumers! In this recent years, I feel that many companies do not longer emphasize on services and I face many after-sales services problem. It’s a horrible experience and I’m glad to see this blog for Malaysia

  3. I have my series of frustrations using malaysia airlines website. As a System Analyst, I know malaysia airline online portal was poorly designed and tested. Try filling lodging complaints through the online customer feedback screen and you will understand the frustrations we customers need to go through. All in all Malaysia Airline customer complain operations is inefficient – right from the facility MAS provides to lodge complain form to the actions taken by their back office. Making complaints to MAS is a one-way process, no one will get back to you. To date I have lodge about 10 complaints on various incidents but never got any feedback from malaysia arilines.

  4. I have my series of frustrations using malaysia airlines website. As a System Analyst, I know malaysia airline online portal was poorly designed and tested. Try filling lodging complaints through the online customer feedback screen and you will understand the frustrations we customers need to go through. All in all Malaysia Airline customer complain operations is inefficient – right from the facility MAS provides to lodge complain form to the actions taken by their back office. Making complaints to MAS is a one-way process, no one will get back to you. To date I have lodge about 10 complaints on various incidents but never got any feedback from malaysia arilines.
    +1

  5. Hi I’m Karen from Raydar Research Sdn Bhd. We’ve just recently done a survey on the customer service standard in Malaysia and completed the report on the subject matter. Would you be interested to blog about the topic as well? We are aiming to create awareness on the standard of customer service in Malaysia amongst the service providers and consumers so that more improvement can be made that can benefit our society and country. Please reply to my email address below. Thanks.

    With Warm Regards,
    Karen

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