Finally, perfect hifi have come to their senses.
They have sent a very polite email to mr hackwire (CLICK TO READ THE EMAIL @ HACKWIRE’S BLOG) and finally they are making an effort to help the customer.
I believe there will be a few skeptics who have been following the story (why the sudden 180 turn? from bad guy to mr im so oh polite?)
All i can say is, this is a good step in damage control. Perfect hifi, you have done the RIGHT thing. Keep this up and who knows, there will be some customers who share good shopping experience at Perfect hifi one day.
PS: I would have given Perfect Hifi an 8/10 for effort and damage control if not for this ONE MISSING COMPONENT – THE APOLOGY. Mr Andy – its not hard to apologize. I recognize your effort in trying to help hackwire and close this issue but in your email, you just stated there was a misunderstanding. Remember how our DPM Najib apologized on behalf of UMNO and Ahmad ? Anyways, just my 2 cents.
Customer Service & Marketing in Malaysia 